Privacy Policy

BAGBUZZ ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you use our website at bagbuzz.in.

By using BAGBUZZ, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address, mobile number, password)
• Place an order (name, phone, delivery address, payment method)
• Contact us through our contact form (name, email, phone, message)

We also collect certain information automatically when you visit our website, including your IP address, browser type, device type, pages visited, and time spent on pages. This is used to improve our website experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Manage your account and provide access to your order history
• Respond to your enquiries and support requests
• Improve our website, products, and customer experience
• Detect and prevent fraud or security incidents
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

3. Sharing Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

• Delivery partners — We share your name, address, and phone number with our courier partners (such as Shiprocket) to fulfil delivery.
• Payment processors — Payment information is handled by our payment gateway provider and is not stored on our servers.
• Legal requirements — We may disclose your information if required by law, court order, or government authority.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Passwords are stored using strong one-way hashing. Payment data is handled entirely by our payment gateway and is never stored on our systems.

However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

We use session cookies to maintain your login state and shopping cart. These cookies are essential for the website to function and are not used for tracking or advertising. By using our website, you consent to our use of essential cookies.

6. Data Retention

We retain your account information and order history for as long as your account is active or as needed to provide services. If you request account deletion, we will delete your personal information within 30 days, except where retention is required by law (e.g. financial records).

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated personal data
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at support@bagbuzzz.com.

8. Children's Privacy

BAGBUZZ is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of BAGBUZZ after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: support@bagbuzzz.com
• Support hours: Monday – Saturday, 10 AM – 6 PM IST